Privacy Policy

1. Overview

This Privacy Policy explains how Linki collects, uses, stores, and shares personal data when sellers use Linki and when buyers visit or order from Linki-powered storefronts.

2. Data We Collect

Seller data

• Account email, authentication identifiers, and login session data.
• Store name, slug, WhatsApp number, logo, banners, brand settings, social links, and store content.
• Product listings, prices, photos, variants, inventory, promotions, and order-management data.
• Subscription status and operational support or abuse-report records.

Buyer data

• Name, phone number, email when required, address, area, location pin, order notes, and ordered items.
• Cart data stored in the browser until checkout.
• Order status and tracking information when available.

Technical and analytics data

• IP address, user agent, device/browser data, referrer, UTM parameters, and server logs.
• Product analytics events such as store visits, product views, cart actions, checkout starts, and order completions.
• Seller-enabled Meta Pixel events on public storefronts when a Pro seller enables that feature.

3. How We Use Data

• To provide storefronts, checkout flows, dashboards, order tracking, and seller tools.
• To share buyer order details with the seller for fulfillment and customer support.
• To send account, order, lifecycle, and support emails.
• To secure Linki, prevent abuse, enforce policies, and investigate reports.
• To measure product usage, improve features, and understand marketing attribution.
• To comply with legal obligations and respond to lawful requests.

4. Seller and Buyer Roles

Sellers are independent businesses. For buyer order data, sellers use Linki to collect and manage customer details for their own sales. Linki provides the software and processes data to operate the service. Sellers remain responsible for their own legal basis, privacy notices, customer support, fulfillment, returns, and compliance obligations.

5. Sharing

• Buyer order data is shared with the seller whose store received the order.
• Delivery data may be shared with delivery partners when a seller uses an integration.
• Service providers may process data for hosting, database, authentication, email, analytics, storage, and infrastructure.
• Information may be shared when required by law, to protect rights and safety, or to enforce our rules.

We do not sell personal data.

6. Storage and Security

• Application data is stored with managed infrastructure providers such as Supabase and Vercel.
• Seller passwords are handled by Supabase Auth and are not stored by Linki in plaintext.
• Public product images and storefront content are intentionally public when displayed on stores.
• We use HTTPS, access controls, and operational safeguards, but no system is perfectly secure.

7. Retention

• Seller account, store, product, and order data is kept while the account is active.
• Deleted account data is removed or anonymized within a reasonable period unless retention is legally required.
• Abuse, moderation, security, billing, and legal records may be kept longer when needed to protect the service or comply with law.
• Buyers should contact the seller first for order deletion requests connected to a seller transaction.

8. Cookies and Local Storage

Linki uses essential cookies for seller authentication. We use local storage for buyer carts, anonymous storefront analytics identifiers, and attribution. Pro sellers may enable their own Meta Pixel on their storefront.

9. Your Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to the processing of your personal data. To make a request, contact us at alboustanymichel@gmail.com. Buyers may also need to contact the seller directly because the seller controls the commercial relationship and fulfillment records.

10. Changes and Contact

We may update this Privacy Policy as Linki changes. Questions can be sent to alboustanymichel@gmail.com.